Where to Get Support

Contents

If you have a question about using Oracle products that you or your network administrator cannot resolve with information in the documentation or help, click http://support.oracle.com/. This page provides the latest information on contacting Oracle Global Customer Support, knowledge articles, and the support renewals process.

Contract Management integrates with different Oracle applications; when you create a Service Request, be sure to open the request with the proper Support team. To ensure you reach the proper Support team, enter the correct product information when you create the Service Request. Each product has its own support line.

• Use the Primavera Contract Management support line when you are having installation, configuration, connection, or application issues related to Contract Management.
• Use one of the following support lines when you are having installation or configuration issues that do not relate to Contract Management.
  • Oracle WebLogic Server
  • Oracle Server
  • BI Publisher
    • Repository Creation Utility
  • Oracle Universal Content Management
  • Oracle Access Manager
  • Primavera P6 Enterprise Project Portfolio Management
  • Oracle AutoVue

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/us/support/contact-068555.html or visit http://www.oracle.com/us/corporate/accessibility/support/index.html if you are hearing impaired.